Delivery information
Prices and taxes
All prices displayed are in euro and inclusive of VAT at the current rate. All goods are shipped from the Republic of Ireland which is in the EU.
- We're based in Ireland in the EU so all VAT or Duty is included.
- Non-EU customers: All prices are displayed including 23% Irish VAT; However 23% tax will be automatically deducted from your total on the shopping cart or checkout page after you select your shipping destination.
Local import taxes may be applied to deliveries outside of the EU, which will be your responsibility. The customs office may hold your goods if the local import taxes are not paid. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Please note: we cannot undervalue orders, or mark them as a gift.
Countries we deliver to
We ship to the following countries
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland
Shipping and delivery
All orders are shipped via one of the following couriers: DPD, DHL or An Post depending on the size, weight and destination of your package.
Our Standard Delivery within Ireland takes 2 to 3 working days and the courier will deliver Monday to Friday between the hours on 9:00 am and 5 pm.
Please note that any orders placed over the bank holiday period will not be despatched until the next working day.
Remember that the times indicated consider only working days (Monday-Friday) and delays may be incurred during public holidays.
Shipping Charges (Euro)
- FREE Standard delivery on all orders within Ireland over €75
- We're based in the EU so no extra VAT or Duty on your EU deliveries.
| Delivery service | Rate | Rate for larger order | |
|---|---|---|---|
| Ireland | Standard within 3-4 working days | €4.95 | |
| Ireland | Free Delivery 4-6 working days | €0.00 | FREE on orders over €75 |
| Ireland | Express next working day* | €5.95 | €2.95 on orders over €75 |
| EU | Standard within 4-10 working days | €13.95 to 15.95 | |
| EU | DHL Economy 6-7 working days* | €21.95** | |
| EU | DHL Express 1-3 working days* | €29.95** | |
| International | DHL Express 4-8 working days* | €39.95** |
*You must order before 10:30 am Monday to Friday for DHL Express deliveries to be on time.
**Our DHL rates are for packages up to 1 kilo in weight. Heavier packages will cost €10 more per kilo to ship with DHL.
Insurance
Goods will be insured during the time it is in transit up until it is delivered to you. We ma require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by us.
Has my order been shipped out yet?
As soon as your order has been shipped from our warehouse you will be sent an email to confirm that your order is on its way to you. The email will tell you which courier your package has been sent with and it will also include a tracking number that you can use to find out where it is.